Return & Refund Policy

At Tzor, we are committed to providing high-quality knives and kitchen products that meet our customers’ expectations. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read our Return & Refund Policy carefully to understand when and how you can request a return, replacement, or refund.

Eligibility for Returns 

You may be eligible to return a product if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is significantly different from the product description.

• Your order is incomplete or contains a missing item.

To be eligible for a return, the product should generally be unused and in its original packaging, unless the product arrived damaged or defective.

Return Request Period

Customers should contact Tzor within [7/14] days of receiving the order to report a return or replacement request.

When contacting us, please provide your order number, a brief description of the issue, and clear photos or videos of the product and packaging when applicable. This information helps us review your request quickly.

Damaged or Defective Products

If your knife or other product arrives damaged, defective, or broken, please contact us as soon as possible after delivery.

We may request photos or videos showing the product and its packaging to verify the issue. Once your request is approved, Tzor may offer a replacement, exchange, or refund depending on the situation and product availability.

Wrong or Incorrect Product 

If you receive a product different from what you ordered, please contact us within the return period.

After verification, we will arrange an appropriate solution, which may include replacing the incorrect item with the product originally ordered.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Products that have been used, altered, damaged after delivery, or modified by the customer may not qualify for a return unless the issue was caused by a manufacturing defect or an error on our part.

Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or the mistake was made by Tzor, we may cover the applicable return shipping costs.

For returns requested for reasons other than a product defect or Tzor error, the customer may be responsible for return shipping costs.

Refunds

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be processed through the applicable payment method. The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, Tzor may provide a replacement or exchange, subject to product availability.

If the same product is unavailable, we may provide an alternative solution or refund where applicable.

Order Cancellation

If you want to cancel an order, please contact Tzor as soon as possible after placing the order. Cancellation requests may not be accepted once an order has been processed or shipped.

How to Request a Return

To request a return, replacement, or refund, please contact our customer support team with:

• Your order number

• Customer name

• Reason for the return

• Photos or videos of the product, if required

• Any other information needed to verify the issue

Our team will review your request and provide the next steps.

Important Note

Tzor reserves the right to review each return or refund request individually. Returns that do not meet the conditions outlined in this policy may be rejected.

This Return & Refund Policy may be updated from time to time to reflect changes in our products, services, or business practices.

Contact Tzor

If you have questions about our return policy, refund policy, product replacement, or order cancellation, please contact Tzor customer support team.

We are committed to making your shopping experience as simple, transparent, and reliable as possible.