Shipping Policy

At Tzor, we aim to make your shopping experience simple, secure, and reliable. We carefully process and package every order to ensure your products reach you safely and in good condition.

Please review our Shipping Policy below for information about order processing, delivery times, shipping charges, and tracking.

Order Processing

Once your order is successfully placed, our team will process and prepare it for shipment.

Orders are generally processed within [1–3 business days]. Processing times may vary during weekends, public holidays, promotional campaigns, or periods of high order volume.

You will receive order confirmation and shipping information once your order has been processed.

Shipping & Delivery Time

Delivery times depend on your location, shipping method, courier service, and other factors.

Estimated delivery time:

• Domestic Orders: [3–7 business days]

• Remote Areas: [5–10 business days]

• International Orders: [7–15 business days, if applicable]

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, courier issues, public holidays, incorrect address information, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on your order, delivery location, shipping method, and applicable promotions.

The available shipping cost will be displayed during the heckout process before you complete your purchase.

From time to time, Tzor may offer free shipping or special shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

You can use the provided tracking details to check the status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after your order has been dispatched.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

This includes:

• Full name

• Complete delivery address

• City

• Postal/ZIP code

• Active phone number

• Any other information required for delivery

Tzor is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Orders

While we work with reliable shipping partners, unexpected delivery delays can sometimes occur.

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number. We will work with the relevant shipping provider to investigate the shipment and help resolve the issue.

Damaged Packages

If your order arrives with visible damage to the package, please inspect the product carefully before use.

If the product itself is damaged, contact Tzor as soon as possible and provide your order number along with clear photos or videos of the package and product.

For eligible damaged products, we may offer a replacement, exchange, or refund according to our Return & Refund Policy.

International Shipping

If Tzor offers international shipping, delivery times and shipping charges may vary depending on the destination country.

International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Tzor is not responsible for delays caused by customs clearance or local authorities.

Shipping Restrictions

Certain products, destinations, or delivery locations may have shipping restrictions due to courier regulations, local laws, or other applicable requirements.

If we are unable to ship an order to your selected location, our team will contact you and provide an appropriate solution.

Contact Tzor

If you have any questions about Tzor shipping, order delivery, shipping charges, order tracking, or delivery times, please contact our customer support team.

We are committed to providing a smooth and reliable delivery experience from the moment you place your order until your package arrives.

Note: Replace the bracketed delivery times and processing times with Tzor actual shipping commitments before publishing the policy.